At INTIMORA, hygiene and customer safety are extremely important. Because our products include intimate apparel, we maintain strict return and exchange conditions.
Non-Returnable Products
The following products are generally not eligible for return or exchange:
- Panties
- Briefs
- Lingerie
- Shapewear
- Other intimate apparel
- Products that have been worn
- Products that have been washed
- Products that have been altered
- Products without original tags or packaging
This is due to hygiene and safety considerations.
Bra Size Exchange
Bra size exchanges may be accepted subject to approval if:
- The product is unused
- The product is unworn
- The product is unwashed
- Original tags are attached
- Original packaging is intact
- The request is submitted within 2 hours of delivery
Damaged, Defective or Incorrect Product
If you receive:
- A damaged product
- A manufacturing defect
- The wrong product
you must contact us within 48 hours of delivery.
We may request clear photographs and/or an unboxing video for verification.
After verification, INTIMORA may provide a replacement or refund, depending on the situation.
Refund Process
Approved refunds will generally be processed to the original payment method.
Refunds are initiated within 5–7 business days after approval.
Bank/payment-provider processing times may vary.
Shipping Charges
Shipping charges are generally non-refundable unless the issue occurred due to an error on INTIMORA's part.
Exchange Charges
Where an exchange is approved, applicable reverse-pickup, reshipping and service charges may apply.
The current INTIMORA policy specifies different exchange charges depending on prepaid/COD orders.
How to Request a Return/Exchange
Contact us with:
- Order number
- Registered mobile number
- Product name
- Description of the issue
- Clear photographs/videos where applicable
Important
Once an order has been dispatched and is in transit, it generally cannot be cancelled. Courier delays alone do not qualify for a refund.