We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to make the process clear.

Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

To request cancellation, contact INTIMORA as soon as possible with:

• Order number
• Name
• Registered mobile number
• Email address

Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier partner, it cannot be cancelled.

If the shipment is already in transit, cancellation will not be treated as a valid refund request.

Prepaid Orders

If a cancellation is approved before dispatch, the eligible refund will be processed to the original payment method.

COD Orders

For COD orders, cancellation before dispatch may be accepted subject to order status and verification.

Refusal of Delivery

Customers are requested not to intentionally refuse delivery after dispatch.

Repeated refusal of COD orders may affect the customer's ability to place future COD orders.

Courier Delays

Delivery delays caused by the courier company, weather, local restrictions or other circumstances outside INTIMORA's control do not automatically qualify for cancellation or refund